What we are doing to keep our team safe from Covid-19
Important Update: With the current border closures, our Courier companies are experiencing some slight delays with delivery.
We are here despatching your orders and keeping our staff safe. Our customer service team is now working remotely from their homes. Our hard-working warehouse team are practising daily social distancing and have adopted stringent hygiene practices within the workplace. Our warehouse has stopped any non-essential people from visiting the premises. Only essential people will be granted access, e.g. warehouse staff and couriers. All customer orders will continue to be despatched from our warehouse on a daily basis. We will continue to review and adopt new procedures as required to ensure the health and safety for all.
All of our courier companies have updated their delivery methods and routines to help minimize person to person contact. Some couriers will no longer obtain signatures at the time of delivery, instead:
- The parcel will be delivered to the doorstep, or at reception
- The doorbell (or reception bell) will be rung, and the driver will wait for the recipient of the parcel to attend
- If the delivery location is unattended, the driver will move the package to a safe location and leave the parcel
- If no safe place is available, the package will be returned to the depot and delivery will be rescheduled.
All orders via Auspost Eparcel are sent with Signature Required unless you request 'Authority to leave'. Currently Auspost will leave items that require a signature only if someone is home at the address at the time of delivery. Please see information from Auspost website below.
To minimise the risk of contracting or spreading coronavirus, parcels will no longer require a signature for delivery or collection. Someone will need to be present at the residence for this to occur otherwise standard delivery procedures apply.
Whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, a staff member will ask and record the customer’s name and acknowledge delivery in our system.
The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.
Let's all stay safe and calm and share some toilet paper with your neighbours if you have some ;)