Delivery

Please note: Due to the Impact of both Covid 19 and there may be delays in delivering your order. Our courier partners are all taking extra precautions to protect the health and safety of their staff and of course customers which means that delivery times may be impacted. Rest assured, our customer service team will be in contact as soon as we know of any delays.

26 April 2022 - Melbourne Metro deliveries have also been impacted by staff shortages. Our customer service team is working through a backlog of orders and will contact you with a delivery ETA asap.

Across our iL Tutto website, we offer a range of different categories of product which have different shipping methods and prices by state within Australia. 

Our categories consist of:

  1. Accessories - including bedding & CoZee accessories
  2. CoZee Bedside Bassinets
  3. Heavy Furniture - including cots, chests, nursery chairs and toddler beds.

At checkout you will see two delivery options;

Standard Delivery

Delivery PLUS* (if it’s available in your region, currently most metro cities will include delivery PLUS except Perth, Hobart and Darwin)

For each state within Australia, we offer different shipping rates for metropolitan suburbs vs regional suburbs.

Please note, we do not accept or deliver orders internationally, Australia only.

We strive to keep our valued customers happy and satisfied, and it’s for this reason that we offer not just an excellent range of products, exceptional 4.9 star customer service but also FREE DELIVERY to most Australian metropolitan suburbs for both the CoZee Bassinets and heavy furniture items including all our Nursery Chairs, Cots, Chests and Beds. We also offer free delivery on accessories more than $99.

For regional suburbs that are a little more challenging to access, there may be an additional delivery charge, our customer service team will contact you if this is the case to discuss your delivery options. 

For regional suburbs we offer a flat fee charge of $129 for heavy furniture except for NT which Is $249. There may be delivery charges to more remote areas in AU, our customer service team will contact you if this is the case to discuss your delivery options. 

The above relates to our Standard Delivery, which is carried out by an external courier company, which is a one-man delivery service to the front door at ground level, no flights of stairs.

We understand that this isn't ideal for expecting parents to have to do any heavy lifting! It's for this reason that we're now offering a 'Delivery PLUS' service in most metro cities Australia-wide, which enables you to book in a desired time for delivery and provides a two-men service who’ll deliver your heavy item direct to your nursery or another desired room. This service is only available for heavy furniture items.

What is standard delivery?

Standard delivery is carried out by an external courier company, which is a one-man delivery service to the front door at ground level, no flights of stairs.

What is delivery PLUS?

This is our newest delivery option, it’s our premium delivery option where our 3rd party delivery service will contact you once your order is made to book in a desired time for delivery. Your heavy furniture will be delivered by two men and delivered straight into your room of choice, no heavy lifting is required by you!

Accessories (including bedding & CoZee Accessories)

Despatch from the warehouse in Melbourne within 48 hours

Delivery ETA - within 7 days (remote areas may take longer)

Accessories less than $99 Australia-wide $10.50
Accessories more than $99 Australia-wide Free delivery

 

CoZee Co-Sleeping Bassinets (Including Breeze, Breeze PLUS and Air)

Despatch from the warehouse in Melbourne within 48 hours

Delivery ETA - within 7 days  (remote areas may take longer)

Australia-wide Free delivery

 * There may be delivery charges to remote areas in AU, our customer service team will contact you if so to discuss your delivery.

Heavy Furniture (including Cots, Chests / Changers, Nursery Chairs & Toddler Bed)

Despatch from the warehouse in Melbourne within 48 hours

Delivery ETA - from 7 - 14 days (remote areas may take longer)

Standard delivery = 1 man, delivers to your door (not inside & no stairs), no booking for delivery time

Melbourne metropolitan suburbs  Standard delivery Free
Sydney metropolitan suburbs
Standard delivery
Free
Brisbane metropolitan suburbs
Standard delivery
Free
Adelaide metropolitan suburbs
Standard delivery
Free
Perth metropolitan suburbs
Standard delivery
Free

 

Victoria regional Standard delivery $99
NSW regional
Standard delivery
$129
Queensland regional
Standard delivery
$129
South Australia regional
Standard delivery
$129
Western Australia regional 
Standard delivery
$129
Tasmania (both metro & regional)
Standard delivery
$129
Northern Territory (both metro & regional)
Standard delivery
$249

 * There may be delivery charges to remote areas in AU, our customer service team will contact you if so to discuss your delivery.

 

Delivery PLUS (heavy furniture / metro cities only)

Despatch from the warehouse in Melbourne within 48 hours

Delivery ETA - within 7 days

Delivery PLUS = 2 man delivery, into your desired room, booked in at your preferred time

Melbourne metropolitan suburbs Delivery PLUS $99
Sydney metropolitan suburbs
Delivery PLUS
$99
Brisbane metropolitan suburbs 
Delivery PLUS
$99
Adelaide metropolitan suburbs
Delivery PLUS
$99

* Tasmania, Perth & NT don't offer delivery PLUS service.

*Free shipping for the CoZee Bedside Sleeper and Bassinet and heavy furniture excludes remote areas in Australia. iL Tutto will contact you if there’s a shipping fee required.

* Standard shipping rates may increase for remote areas in Australia, particularly in the WA and NT. If additional delivery costs are required, our lovely customer service team will contact you.

* Due to the Impact of both Covid 19 and the recent floods in Australia there may be delays in delivering your order. Our courier partners are all taking extra precautions to protect the health and safety of their staff and of course customers which means that delivery times may be impacted. Rest assured, our customer service team will be in contact as soon as we know of any delays.

* Delivery ETA’s is only for items ‘in-stock’ at the time of your order. Any ‘pre-orders’ made, the ETA date will be outlined on the product page and confirmed in email. This is usually any time from 2 weeks – 3 months, depending on how quickly we can get the item made for you. As with most services, Covid has affected our supply chain, if there are any further delays to your pre order once made, we will ensure our lovely customer service team contacts you.  

Il Tutto International Pty Ltd endeavours to get your order to you as fast as possible. The delivery times outlined below are approximate. We hope that deliveries can get to you at the earliest part of the window, however we cannot accept responsibility for delays in delivery due to unforeseen circumstances (eg: Strikes, natural disasters etc.) If you need us to track your parcel, or help estimate on approximate arrival time more closely - please call 1300 780 548 or email us via our contacts page.

Il Tutto will advise customers if goods are not available or delayed in delivery.

Important Note: Our warehouse is closed on weekends and all Melbourne public holidays. Orders placed during these times will be dispatched the next working day.