Terms & Conditions

iL Tutto Terms & Conditions

At iL Tutto, we respect your privacy and make sure to handle your personal information that you choose to supply us with care. This means we keep your information secure and safe.

In choosing to use the iL Tutto website you have agreed to the terms and conditions laid out in our privacy policy, cookie policy and terms and conditions.

In the below policies when you read the terms “our” “us” and “we” this refers to iltutto.com.au. When using the term/s “You” and “Your”, this refers to you, the client, visitor, website user or person using our website. When we talk about “Personal Information” in this privacy policy, we are talking both about device information and order information.

In this privacy policy we will notify you of how your personal information is collected, used and shared when you visit or make a purchase from iltutto.com.au

We will keep your information secure and make every effort to guarantee the reliability, security and integrity of any personal information supplied/collected. We will not misuse your personal information. You can opt-out from receiving any information at any time by contacting us at https://www.iltutto.com.au/contact-us/

Personal Information We Collect

When visiting the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, to this information, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the site. We refer to this automatically collected information as “device information.”

This information is collected to assist us in best understanding the needs and preferences of our site visitors.

We collect Device Information using the following technologies:

Cookies

We use “cookies” when you visit our site as it is a technology that enables us to operate an efficient service and track the patterns of behaviour of visitors to the site.

Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

By using iltutto.com.au you agree to us placing cookies on your device and accessing them when you visit the Site in the future. You can modify the settings on your device to prevent cookie use. Please note by disabling cookies, you user experience may be affected, and you might not be able to take advantage of certain functions of our site.

Notwithstanding any other provision, we may also engage a third-party service provider who may combine your information with information from other; and may place or recognise a unique cookie on your browser for the purpose of identifying users and delivering to them interest-based content and advertisements. To opt-out of third-party cookies, please contact us at https://www.iltutto.com.au/contact-us/

   - “Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

   - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.

Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (we do not collect or store credit card numbers, all credit card details are collected off site via the payment gateways we offer [Payment types offered on this website; AfterPay, Klarna, ZipPay, Stripe, and PayPal. You can visit the payment sites for their privacy policy;

Stripe: https://stripe.com/au/privacy ,

PayPal: https://www.paypal.com/au/webapps/mpp/ua/privacy-full

AfterPay: https://www.afterpay.com/en-AU/privacy-policy ] ), email address, and phone number. We refer to this information as “Order Information.”

Klarna: https://www.klarna.com/au/privacy/

ZipPay: https://zip.co/au/page/privacy

How Do We Use Your Personal Information?

We use the order information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to:

Communicate with you directly;
Screen our orders for potential risk or fraud;
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

We may use your device information for advertising/retargeting for use in Facebook, Instagram advertising campaigns.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

   FACEBOOK - https://www.facebook.com/settings/?tab=ads

   GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Promotions, Offers & Giveaways

iL Tutto Outlet

At iL Tutto, we strive to design only the best and safest Nursery furniture to support your journey as parents with newborns and beyond. It's for this reason that designs are updated over the years to ensure they're the very best. If and when we have excess stock of older designs they may be marked down by up to 40% discount off the RRP and listed on the outlet page. Prices on the outlet page are as marked. Products listed on Iltutto.com.au/collections/outlet are not eligible for any other promotional offer or discount code.
Sale of products listed on iltutto.com.au/collections/outlet is considered final and products purchased from the Outlet page are not eligible for refunds or exchanges unless faulty. 
iL Tutto has the right to reserve change the price of the discount on Outlet products.

Discounts offered via il Tutto emails

Any promotion code supplied via an email must be entered at checkout. A % discount will apply to full price products only. Excludes already discounted products. Not valid on Gift Vouchers, Outlet Page products or any other products specified in the promotion terms. Not available in addition to any other offers. 

Product Descriptions

We aim to ensure that our products descriptions as accurate as possible on our website, however, there may be times due to human error or incorrect information is provided that the information may not always be accurate.  Where we become aware of any misdescription, we reserve the right to correct any error or omission.

Images have been provided for display purposes only and whilst we try to represent the product accurately, we cannot guarantee that any image will reproduce in true colour.

Product Orders

We endeavour to ensure that our product list is current, however, we give no undertaking as to the availability of any product advertised on our website.

All prices are in Australian Dollars (AUD) and are inclusive of GST.  We endeavour to ensure that our prices are current. We reserve the right to amend our prices at any time.  If you have placed an order, we undertake to fulfil your order at the price listed at the time you ordered.

Postage is an additional charge, calculated at the time of purchase, if it’s not free shipping.

Once you have submitted an order, you may contact us to cancel that order within 24 hours, if your order has already left the warehouse, then you must follow the returns process, outlined on the returns page.

Delivery of Goods

Physical goods may be delivered by TFM Xpress, Toll Ipec, Star Track and Australia Post and/or other reputable courier companies depending on the weight and location of the order. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 5 and 21 days, depending on the delivery option. Title in the goods passes to you when we have received payment.

If an item is damaged or an order is lost please notify iltutto.com.au straight away so that we can manage with the courier who are responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of iltutto.com.au.

All orders placed via website, email, phone or in person are subject to confirmation and acceptance by Il Tutto. Il Tutto or its agent will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. Where the goods are not available Il Tutto will notify you of this as soon as possible. Anyone at the delivery address who receives the goods will be presumed by Il Tutto to be authorised to receive the goods. If there is no one at the delivery address to receive the order, Il Tutto may charge you additional delivery fees. Once the goods are delivered to you, you will own them, and it is your responsibility if they are lost or damaged.

International Orders & Delivery

iltutto.com.au only accepts and delivers orders within Australia and with no international deliveries.

Free Shipping

Free shipping is available within Australia in metro cities except NT and Tasmania and is only available for Nursery furniture including Nursery Chairs, Cots, Changers and Chests and also CoZee Bedside Bassinets also for accessories orders totalling over $99 AUD after any discounts or promotions have been applied, excluding Gift Vouchers. Please note, for remote areas in Australia, additional charges may apply to the standard regional shipping rate of $129. We will contact you if this is the case to organise payment.

Cancellations, Returns and Refunds

You may cancel your order by giving notice to Il Tutto, which must be received as soon as possible of the order being placed. If your order has been paid for and not dispatched, you will receive a full refund upon cancellation. However, if your order has already been dispatched you must follow the returns and refund terms on our website.

Il Tutto will provide a 30-day refund for the products that are bought online/phone order/in person. To be eligible for a refund we must be notified with in 30 days of purchase, and we can only refund money paid less any shipping/courier/post fees. Goods are to be in new and unused condition. All refund applications will be carefully considered and given at the discretion of the Company Management.

We do not offer a refund, exchange or credit on Sale or Clearance items, these items are final sale and non-refundable (unless faulty).

Out of Stock / Pre-Order

From time-to-time certain items may be ‘out of stock’. If this happens to be the case, the product out of stock will change to ‘pre-order’ with an estimated availability date outlined on the product page. If you choose to make a pre order purchase, an email will be sent to you with the confirmed ETA date Usually, pre orders are available from 2 weeks to 3 months, depending on how quickly we can get the product made and shipped to you. If there’s any delays on your order, our customer service team will notify you straight away.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@iltutto.com or by mail using the details provided below:

Il Tutto International Pty Ltd

ABN: 30 744 385 429

PO Box 616, South Melbourne, VIC, 3205, Australia

PH: 1300 780 548