iL Tutto Returns & Exchanges
Il Tutto International Pty Ltd guarantees that you have ordered a quality product that you will love. If you are not 100% satisfied with your purchase, we are happy to exchange or offer a refund within 30 days of purchase. *excludes Final Sale/Outlet items.
In order to be eligible for a refund you must contact Il Tutto International Pty Ltd with in 30 days of purchase and we can only refund money paid less any shipping/courier/postage fees. Goods are to be in new and unused condition with all tags and packaging intact.
We are happy to arrange a courier booking for the return of your item and the average cost for most metro areas is $25 to return a CoZee or Play mat, larger furniture items such as Nursery Chairs, Cots or Chests incur a higher return fee depending on your location. The return fees will be quoted to you at the time of arranging your return.
If you wish to return an item due to change of mind, the item(s) must be returned:
- Within 30 days of purchase;
- Unused with the original tags still attached; and
- In the original packaging which must be in the original condition. This includes all outer packaging and original carton in undamaged condition.
Items are to be packaged carefully and posted back at your expense to the return address you will be provided from our customer service team.
All refund applications will be given at the discretion of Il Tutto management.
We reserve the right to decline an item for a refund if:
- The return was made after 30 days
- The products are marked, damaged or show signs of use
- The products are not returned in their original and undamaged packaging
- The items were advertised in our Outlet category at time of purchase
We will contact you if any items are not eligible for a refund.
Items purchased on Final Sale or from the Outlet are final sale and can not be returned or exchanged unless faulty.
Your comments are valuable to our business, so please let us know your thoughts. You can do so by emailing us through our contacts page or call us on 1300 780 548, or leave a review on the product listing on our website!
Returns of faulty items
If you believe an item to be faulty, Il Tutto International Pty Ltd will gladly repair, exchange, refund or store credit in accordance with the following process:
- Please call us on 1300 780 548 to discuss the process or email us through our contacts page on our website. We will ask you to provide a copy of your order receipt and video/images of the fault.
- If your item is still covered by our warranty, we may arrange a spare part to be sent to you or a return courier or postage label for you to return your Il Tutto item back to our office if required. If your item is out of the warranty period, we are still very happy to assist with any repairs although there will be a charge for spare parts to be sent to you.
- If your Il Tutto item is returned back to us, it will then be assessed and you will be notified of the outcome by our customer service team.
- All returns/repairs may take approx 10 working days turn around time, from the time we have received your enquiry.
When returning items we strongly recommended you retain proof of posting.
We endeavour to reproduce all colours as accurately as possible, however sometimes there may be slight variation to what you see on the web site. This can be due to photography lighting, computer picture resolution & individual monitor settings.