FAQ

How do I care for my iL Tutto fabric? 

You can visit our care page here.

What types of fabrics are available at iL Tutto? 

We only offer premium fabrics and luxurious velvets, all of which are exclusive to iL Tutto. All the fabrics and velvets have been tested for wear and tear to ensure it gets you through the messiest of years. Our helpful customer service team can help you choose the right fabric or velvet that suits your home and lifestyle, alternatively, you can view the iL Tutto fabric swatch page here.

Do you price match? 

If you find an original Il Tutto product available from an approved stockist at a lower price than our displayed retail price of a current range item, we will happily match the price for you.  

Please contact our customer service via email through our contact us form, or please call us on 1300 780 548. 

How much will my delivery be?  

Visit our shipping page for all delivery costs details.

Furniture Delivery;

Free shipping in Melbourne metro. Shipping starts from $59 everywhere else. 

Free shipping Australia-wide for CoZee Bedside Sleeper & Bassinet* 

Accessories delivery;  

Free shipping on orders + $99 

See our shipping page for more details 

How long will delivery take?

Visit our shipping page for all delivery times for iL Tutto.

How do I return a faulty item? 

If you believe an item to be faulty, Il Tutto International Pty Ltd will gladly repair, exchange, refund or store credit in accordance with the following process: 

  1. Please call us on 1300 780 548 to discuss the process or email us through our contacts page on our website. We will ask you to provide a copy of your order receipt and video/images of the fault. 

  1. If your item is still covered by our warranty, we may arrange a spare part to be sent to you or a return courier or postage label for you to return your Il Tutto item back to our office if required. If your item is out of the warranty period, we are still very happy to assist with any repairs although there will be a charge for spare parts to be sent to you.  

  1. If your Il Tutto item is returned back to us, it will then be assessed and you will be notified of the outcome by our customer service team. 

  1. All returns/repairs may take approx 10 working days turn around time, from the time we have received your enquiry. 

How do I return an item?  

If you wish to return an item due to change of mind, the item(s) must be returned: 

  1. Within 30 days of purchase; 

  1. Unused with the original tags still attached; and 

  1. In the original packaging which must be in the original condition. This includes all outer packaging and original carton in undamaged condition.  

All refund applications will be given at the discretion of Il Tutto management. 

We reserve the right to decline an item for a refund if: 

  • The return was made after 30 days 

  • The products are marked, damaged or show signs of use 

  • The products are not returned in their original and undamaged packaging 

  • The items were advertised in our Outlet category at time of purchase 

We are happy to arrange a courier booking for the return of your item and the average cost for most metro areas is $25 to return a CoZee, larger furniture items such as Nursery Chairs, Cots or Chests incur a higher return fee depending on your location. The return fees will be quoted to you at the time of arranging your return. 

Items are to be packaged carefully and posted back at your expense to the return address you will be provided from our customer service team. 

What is covered in the iL Tutto warranty?

IL Tutto furniture items come with a 1-year warranty from the date of purchase. Proof of purchase is required with any warranty claims. For all warranty claims please contact us via phone or email. We will then advise you on the steps to follow to initiate your warranty claim. 

The warranty covers any material or manufacturing defects for a period of 1 year (from date of purchase).  

Please ensure your take care to follow the instruction manual when assembling your furniture. This warranty only applies where the product is correctly assembled and used with in accordance with the user instructions supplied with your item. This warranty will no longer apply where the defect has resulted from improper installation or assembly. 

The warranty will be void if for any reason the product has been altered. 

The warranty does not apply to normal wear and tear, abuse, negligence, improper use, alterations to any of the finish of the furniture, alterations to the design, or hardware of the furniture.  

This warranty is in addition to your rights under the Australia Consumer Law. 

How do I cancel/amend my order? 

You may cancel your order by giving notice to Il Tutto immediately, which ideally should be received within 24 hours of the order being placed. We aim to process your orders as quickly as possible and at times your order may already be on its way to you within 24hrs. If your order has been paid for and not yet dispatched you will receive a full refund upon cancellation. 

However, if your order has already been dispatched you must follow the returns terms below. 

Where else can I view your products? 

You can view a select range of il Tutto products at Baby Buntings Australia wide. 

Are you products covered by a guarantee?

Il Tutto International Pty Ltd guarantees that you have ordered a quality product that you will love. If you are not 100% satisfied with your purchase, we are happy to exchange or offer a refund within 30 days of purchase. *excludes Final Sale/Outlet items. 

Can I buy spare parts /hardware for my product? 

IL Tutto does not sell hardware accessories online, however, if you email us at hello@iltutto.com we will be able to assist you   

Can I purchase replacement straps/travel bag for my CoZee?

Yes. If you’re needing to replace your CoZee straps and travel bag, email us at hello@iltutto.com and we will be able to organise this for you. 

How can I contact iL Tutto? 

You can contact us via email at hello@iltutto.com for all your enquires. If you have questions about your product or general customer care questions, you can call us on 1300 780 548. We endeavour to get back to all enquires. 

What is the difference between the Chelsea and the Quinn Nursing Chair?

As far as functionality and size, the Chelsea and Quinn nursery chairs are the same. The main difference is the backrest. The Quinn chair has a pillow-style backrest, where the Chelsea has a slightly firmer, winged back-style backrest which has lumbar support.
Both chairs are our most popular sellers, so it might come down to the design you like the best.

What’s the difference between the CoZee and the CoZee plus.  

Both the CoZee Breeze & CoZee Breeze Plus model offer a wide range of features for new parents navigating their way through the fourth trimester.

Features 

CoZee Breeze 

CoZee Breeze Plus 

Innovative 30 second open/fold mechanism 

X 

X 

Storage shelf 

X 

X 

Full breathable mesh sides windows all the way to the mattress for more airflow 

X 

X 

Travel bag included 

X 

X 

Incline option to help with congestion and reflux 

X 

X 

Height adjuster, 6 step height adjusters ensuring it can be set to the perfect height of your bed 

X 

X 

Deluxe foam mattress included 

 

X 

Wheels included 

X 

X 

Rocking bars for base of legs included + lock 

 

X 

Available in 2 colours. 

 

X 

 

What’s the difference between the CoZee Bassinet Mattress options?  

We have 3 CoZee mattresses available as outlined below. Please note, all mattress can fit into all CoZee Bassinets including the CoZee Breeze & Air. 

Available mattresses:   

1.     CoZee Breeze standard mattress $59 (this comes with the CoZee Breeze Model). Shop here

Made with breathable Corn Fibre foam, this mattress is firm and safe, complying to Australian firmness standards, comes with a cotton blend cover.
 

2.     CoZee Breeze PLUS, breathable mattress $79 (this comes with the CoZee Breeze PLUS). Shop here

Made from 100% Corn Fibre filling which is hypoallergenic, breathable and firm, complying to Australian firmness standards and safe for newborn to 6 months old. This mattress comes with a breathable mesh cover that helps baby stay cool, dry and assists with airflow. 

3.     Tutti Bambini Coir Fibre, eco-friendly, breathable Mattress $119 (Additional purchase). Shop here

Made from Coir Coconut Fibre, Corn Fibre and 100% Herringbone Cotton Twill (so much breathable goodness), Coconut Coir fibre mattress is 100% environmentally friendly. All-natural fibres to ensure maximum airflow through the mattress.